Berkley Accident and Health is a risk management company that designs innovative solutions to address unique challenges. The Claims Correspondence Analyst will serve as a first point of contact for inquiries related to claims, handling EOR requests, claim status inquiries, and ensuring compliance with company policies.
Responsibilities
- Respond promptly and professionally to incoming requests regarding: EOR requests, claim status requests/updates and general claim questions from Account Management, Sales, Brokers, Policyholders and Third-Party Administrators
- Review and prescreen information received for initial claim file setups
- Maintain accurate records of all interactions and updates in the claims system and/or shared drive
- Ensure compliance and company policies, regulatory requirements and confidentiality standards by ensuring that all external communications that contain PHI/PII are sent securely
- Provide exceptional customer service by delivering clear, concise and professional communication
- Complete all assigned requests within a 48 to 72-hour handling timeframe
- Projects and other work as assigned
Skills
- High school diploma
- Prior experience in claims processing, healthcare administration or customer service strongly preferred
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite software
- Customer-focused mindset
- Problem-solving and critical thinking
- Time management and multitasking
- Adaptability in a dynamic environment
Benefits
- Health
- Dental
- Vision
- Life
- Disability
- Wellness
- Paid Time Off
- 401(k)
- Profit-Sharing plans
Company Overview
- Berkley Accident and Health is a risk management leader that helps individuals, groups, employers, and healthcare organizations to better understand and manage their risk. It was founded in 2006, and is headquartered in Hampton, New Jersey, USA, with a workforce of 201-500 employees. Its website is http://berkleyah.com.