Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities. The Customer Service Representative will handle a high volume of inbound and outbound calls, providing program-related resource information and resolving issues as the primary contact for consumers.
Responsibilities
- Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
- Ability to learn, retain, and apply information based on training materials, which support program related topics
- Liaison to other departments within the company
Skills
- High School Diploma or equivalent
- Ability to multitask
- Professional, friendly and understanding of the consumer's situation
- Attentive to details
- Ability to work efficiently as a team player
- Ability to work independently
- Working ability to problem solve
- Punctual and dependable
- Call center and phone customer service experience highly preferred
- Bilingual preferred: Fluent in English and all languages
- Call Center and customer service experience highly preferred
- Bilingual a plus
Benefits
- Sign on bonus
- Work/Life Balance
- Paid time off - 25 days per year for full time staff
- 14 paid Holidays
- Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
- Basic Life, Short Term and Long-Term Disability
- On-site gym (Stoughton Location) and wellness initiatives
- Annual Reviews with merit-based increases
- Employee Recognition Program
- Financial Wellness - 403(b) Retirement Plan with matching
- Continuing Education, Training and Advancement opportunities
Company Overview
Tempus Unlimited exists to provide a continuum of community based services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment. It was founded in 1950, and is headquartered in Stoughton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://tempusunlimited.org.
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