Motorola Solutions is a global community focused on enhancing public safety through advanced technologies. The Business Analyst will work with cross-functional teams to define and implement product offers in CRM and ERP systems, ensuring defect-free product configurations and facilitating automation initiatives.
Responsibilities
- Working with cross-functional stakeholders (Product Owners, Sales, Factory, Engineering, etc.) to understand the product requirements/scope and convert it into requirements documents for various ordering systems: Oracle CPQ, Oracle R12 Configurator, MOL, and COF
- Responsible to make sure product configurations in the above-mentioned systems are defect-free and orderable
- Responsible for finalizing Parts setup and BOM structure in Agile/EBS related to Product Configuration and provide SME level support to cross-functional teams
- Partner with developers to explain the requirements and perform testing once development is complete
- Work with the factory to make sure product configuration is setup correctly and Sales Orders can be processed error-free
- Partner with key stakeholders from Product Management, Engineering, IT, Services, and PLM/EBS team members to gather and analyze requirements and deliver working ERP/CRM implementations
- Work in an Agile team environment
- Ensures that Product Compliance requirements are met for various regions/countries
- Ensures agreed standards are met for Orderability UX
- Drive SKU reduction, product cancellation analysis, and offer/structure simplification activities working with Product Management, Engineering and Supply Chain
- Identifies opportunities for process simplification and help with automation initiatives within the team
- Create test plans, cases, and scripts to ensure that items, BOMs, and configuration rule changes can be verified thoroughly and efficiently
- Create/update Requirement documents as needed
Skills
- Bachelor's Degree
- 1.5+ years of experience in an analyst or similar role
- Demonstrated experience and understanding of ERP and CRM systems
- Able to learn new technology quickly, become the expert, solve the problem, and teach others
- Experience creating business process models and using them to describe business requirements
- Strong requirements gathering and analytical skills
- Excellent written, speaking, and interpersonal skills
- Experience working with remote teams in a global environment
- Familiar with Agile vs. Waterfall Methodology
- Proficiency in one or more ERP and CRM systems, such as Oracle
- Experience in process optimization and automation using various technologies (homegrown, RPA, AI)
- Experience with Artificial Intelligence to support role
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- Master's Degree
- Experience with Oracle CPQ, EBS and Agile PLM
- Prior experience in driving SKU and Product Structure optimization
- Experience in managing the team with Agile methodology
- Experience with Agile development tools such as JIRA, Confluence
- Experiences with Oracle SW products PLM, EBS, and CPQ, Avigilon PLM/SAP
- Experience with Telecommunication domain knowledge
- Knowledge or understanding of some basic software programming language (e.g. SQL, PL/SQL, Google Script)
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- And more!
Company Overview
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.
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