Join the Revolution in Hiring: TestGorilla is Changing the Game
At TestGorilla, we're on a mission to put 1 billion people in dream jobs by revolutionizing the way companies hire. As a fast-growing HR tech startup, we've made significant strides in the last year, with over 5,300 companies adopting our assessments to screen candidates in a more unbiased and data-driven manner. We're now looking for a talented Bilingual Customer Success Representative to join our team and help us scale our customer success efforts in 2022 and beyond.
The Role: Bilingual Customer Success Representative
As a Customer Success Representative at TestGorilla, you'll be the first point of contact for our customers, providing fast, painless, and accurate support via email, live chat, and other channels. Your expertise will be invaluable in helping customers get the most out of our product, troubleshooting technical issues, and driving adoption and renewal rates.
Key Responsibilities:
- Answer written support inquiries via email and chat, educating customers on best practices, driving adoption, and increasing renewal rates
- Proactively reach out to customers to help with onboarding and provide ongoing support
- Assist with documentation, research, and other side projects as needed
- Provide customer-focused feedback to other teams, inspiring a success mindset throughout the organization
- Troubleshoot technical issues and liaise with the development team to resolve customer concerns
- Become an expert in all areas of TestGorilla, staying up-to-date on product developments and features
What We're Looking For
To succeed in this role, you'll need to be passionate about delivering exceptional customer experiences and have a strong background in Customer Support or Success for a SaaS product. As a Bilingual Customer Success Representative, you'll need to be natively proficient in English and have effective communication skills in either Spanish, French, German, or Dutch.
Essential Qualifications:
- Experience working in Customer Support or Success for a SaaS product
- Native proficiency in English and effective communication skills in either Spanish, French, German, or Dutch
- Excellent writing and communication skills, with the ability to break down complex subjects into clear and simple language
- Strong problem-solving skills, with a resourceful and proactive approach to troubleshooting
- Ability to work independently and manage multiple tasks and priorities
- Strong attention to detail and organizational skills
Preferred Qualifications:
- Previous knowledge of HubSpot, Confluence, Jira, and support ticketing platforms
- Experience working in a fast-paced, dynamic environment with a growing company
- Familiarity with HR tech and recruitment industry trends
What You'll Gain
As a Customer Success Representative at TestGorilla, you'll have the opportunity to shape the future of HR tech and make a real impact on our customers' lives. You'll be part of a talented and motivated team, with plenty of opportunities for career growth and professional development.
Career Growth Opportunities:
- Opportunities for advancement within the Customer Success team or other departments
- Professional development and training to enhance your skills and knowledge
- A collaborative and supportive work environment that encourages feedback and growth
Learning Benefits:
- Access to a comprehensive learning and development budget (4% of base salary)
- Opportunities to attend industry conferences and events
- Training and support to stay up-to-date on the latest HR tech trends and best practices
Our Culture and Work Environment
At TestGorilla, we pride ourselves on our positive and inclusive company culture. As a fully remote company, we offer flexible hours and vacation, allowing you to work from anywhere and maintain a healthy work-life balance.
Compensation and Benefits:
- Competitive compensation (€23,000-€34,000 based on experience and performance) + Share Appreciation Rights (SARs)
- Flexible hours and vacation
- Paid parental leave
- Remote working budget (€1,000 per year)
- Learning and development budget (4% of base salary)
Ready to Join the TestGorilla Team?
If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to shape the future of HR tech, we'd love to hear from you. As part of our hiring process, you'll be asked to take an assessment to help us better understand your skills and fit for the role.
To apply, simply click on the link below to access our career page and complete the relevant assessment for your language:
Don't miss this opportunity to join a talented team and make a real impact on the world of hiring. Apply now and let's shape the future of HR tech together!
Apply Now