At arenaflex, we're on a mission to create pathways to career success by empowering learners and job seekers of all ages to find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers. Our immersive career exploration and training simulations have been shown to deliver better learning gains than traditional training methods, making us a leader in innovative workplace training and skills development.
We're now seeking an Associate Customer Success Manager to join our Customer Experience (CX) team in the Midwest. As a key member of our team, you'll play a vital role in ensuring our customers are able to fully leverage the value of our products by utilizing digital communication channels and self-service resources. If you're passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a cutting-edge education technology company that's revolutionizing the way people learn and develop skills. Our immersive VR experiences have been shown to deliver better learning gains than traditional training methods, making us a leader in innovative workplace training and skills development. We're committed to creating a better tomorrow, today, by building bridges between schools, workplaces, and governments to improve training and job placement pipelines.
**Key Responsibilities**
As an Associate Customer Success Manager, you'll be responsible for:
* Assisting in driving product adoption and utilization by monitoring customer engagement and health. Proactively identify any challenges hindering adoption and collaborate with the Customer Success team to implement strategies for customer retention.
* Driving customer renewal efforts by maintaining proactive communication with clients well before their renewal dates to help secure timely renewals.
* Ensuring a seamless implementation process for customers by following the phases outlined, including onsite and virtual Professional Learning as appropriate.
* Becoming knowledgeable of arenaflex's solutions and service offerings, including implementation methodologies and advanced service offerings to provide accurate and relevant information to customers.
* Communicating utilization data that demonstrates the value creation unique for each customer on a cadence agreed upon together.
* Securing customer feedback and sharing internally to influence product roadmap.
* Leveraging a mix of automated and manual processes to maintain information flow externally and internally document all aspects of customer accounts.
* Improving on business metrics to measure arenaflex's impact, NPS, Professional Learning and other metrics to provide arenaflex with insight into the health of its customer relationships and areas to improve.
**Qualifications**
To be successful in this role, you'll need:
* 1-2 years of experience in customer success, account management, or a related customer-facing role.
* Ability to prioritize and manage multiple tasks while providing exceptional service to a diverse customer base.
* Comfortable working independently but also thriving in a collaborative team environment.
* Eagerness to learn about new solutions, features, and how to communicate their value to customers effectively.
* Strong verbal and written communication skills, with the ability to communicate complex ideas in a clear and engaging manner.
* Problem-solving mindset and a proactive approach to identifying customer needs and providing effective solutions.
* A willingness to continuously learn and improve both personal and team performance.
* Organized, detail-oriented, and able to manage time efficiently in a fast-paced environment.
* Experience with SaaS products is a plus, but not required. Knowledge of EdTech is an advantage but not essential.
* Strong desire to help customers succeed and contribute to their overall satisfaction with our product.
* Willingness to travel up to 50% of the time.
**What We Offer**
arenaflex offers a competitive salary range of $75,000 - $85,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate's credentials, relevant experience, and primary job location. In addition to salary, this role will be eligible for additional company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance.
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join us on this mission.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Must be Authorized to Work in the United States**
Please note that this role requires the ability to work in the United States without restriction. arenaflex is unable to sponsor work visas for this position.
**Learn More**
To learn more about arenaflex and our mission, please visit our website at arenaflex.com.
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