Job Summary:
We are seeking an experienced Anti-Money Laundering (AML) professional to join our Financial Crime Operations team as a Team Manager at Monzo. As a leader in our AML team, you will be responsible for managing a team of Financial Crime Investigators, providing technical coaching, and driving exceptional performance. If you have a passion for preventing financial crime and a track record of leadership, we encourage you to apply.
Key Responsibilities:
- Manage the personal and professional development of approximately 11 Financial Crime Investigators
- Foster an empathetic, high-performance culture in the team
- Provide technical coaching, feedback, and advice relating to financial crime tasks
- Analyse and drive improvement in team performance, and report relevant insights
- Monitor and maintain service level adherence on the work completed by the team
- Aggregate feedback from the team, and ensure it's passed on to inform business change
- Contribute to a strong control environment by minimising breaches and risk events
- Review complaints attributed to the team and identify opportunities for improvement
- Conduct job interviews for financial crime investigators and contribute to hiring decisions
- Chair employee relations cases and make decisions consistent with Monzo's values
Requirements:
- At least minimum entry-level financial crime/AML/fraud knowledge and understanding of current financial crime trends and typologies
- Experience providing technical coaching and feedback
- Clear and inspiring communicator, with excellent written and verbal English
- Empathetic and supportive approach to people leadership
- Great at prioritising problems and assessing risk in an operations environment
- Passionate about working in a fast-paced environment and comfortable with change
Preferred Experience and Qualifications:
- Experience conducting investigations in an operational setting with subject matter expertise preferably in AML
- Recent experience with emerging financial crime trends and typologies
- Experience leading teams of people (this does not need to be in financial crime or fraud)
- Experience managing employee relations cases
- Experience taking individuals and teams from a position of underperformance to high performance
- Experience accurately interpreting and representing complex management information
- Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti-Money Laundering, or similar industry qualification
- Fluency in MacOS, Slack, and GSuite tools
- Strong verbal and written English communication
What We Offer:
- Competitive salary
- Opportunity to work with a innovative and fast-growing company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
How to Apply:
We encourage you to apply even if you feel you're not a perfect match. We are looking for great people to join our friendly team.
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