Corpay is currently looking to hire an Account Manager within their Corpay division. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution for assigned accounts.
Responsibilities
- Working directly with clients as the primary point of contact for day-to-day account support, problem resolution, technical clarity, research, and analysis
- Responding to inbound emails, fax, phone calls, and Salesforce cases
- Developing and executing a client service delivery strategy for assigned clients based on needs, contract specifications, and cost components
- Conducting regularly scheduled calls and presentations to review business performance, including training and education
- Making decisions regarding client setup and support, including approving financial fee or transaction concessions
- Preparing and presenting solutions proactively to retain relationships
- Using customer feedback to monitor service levels, identify problems, and uncover revenue growth potential
- Effectively interacting with internal departments to support the customer base
- Troubleshooting client-raised servicing issues to determine if the issue is system-related, training-related, or client configuration-related
Skills
- Bachelor's degree preferred; equivalent work experience required
- 1–2 years of work experience with customer servicing responsibility
- Ability to manage time effectively and work independently without direct supervision
- Excellent organizational skills with superior telephone etiquette, verbal and written communication skills, and customer service skills
- Ability to react quickly and decisively to resolve customer issues
- Demonstrated ability to work calmly in a fast-paced team environment while managing multiple projects
- Self-driven to develop professionally, improve performance, and maximize use of available tools
- Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use systems to their fullest potential
- Serves as a key contributor in developing and testing new processes and procedures that enhance the user experience
- Acts as a change agent as appropriate
Benefits
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Company Overview
- Corpay provides online payment solutions. It was founded in 1992, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://payments.corpay.com.