Digital United is seeking an Account Executive to strengthen client relationships for their SaaS platforms across various B2B industries. The role involves serving as the primary contact for clients, identifying their needs, and supporting the presales team while managing marketing content and social media updates.
Responsibilities
- Serve as the primary point of contact for client issues, triaging and routing requests to the appropriate subject matter experts across product, billing, training, and support to ensure timely resolution
- Proactively identify client pain points and opportunities for growth; lead product demos and recommend enhancements, training services, and upsell opportunities
- Drive consistent follow-through by tracking open issues, ensuring resolution, and confirming client satisfaction
- Own and manage the Product Asset Library, maintaining current materials and partnering with SMEs to develop new assets (e.g., one-pagers, case studies, social content)
- Support the Director of Marketing in executing campaigns and related initiatives
- Partner with Sales and internal SMEs during the pre-sales cycle to support lead progression, demos, and solution positioning
- Own and maintain the company website, ensuring content is up to date and leveraging analytics to provide insights and recommendations
- Manage social media channels such as LinkedIn, including content creation, publishing, and performance tracking
Skills
- 1–3 years of experience in a client-facing role (account management, inside sales, or customer success), preferably in a B2B SaaS or digital services environment
- Strong presentation skills with experience leading demos or client-facing discussions
- Highly organized with strong project management and follow-through
- Very friendly, welcoming and professional demeanor
- Experience with writing and creating presales content
- Experience as a web site content author making updates
- Smart, high potential person wanting to learn and grow
Benefits
- Unlimited PTO
- Medical, Dental, Vision, 401k plus match
- Annual performance bonus eligibility
- Ongoing training opportunities
- Planned outings and team events (remote workers included!)
Company Overview
- Hello, we're Digital United, a next-gen holding company. Our team of highly specialized agencies—Primacy, Mediate.ly, and ZenSource—are designed to maximize the return on your digital investments. It was founded in undefined, and is headquartered in Farmington, Connecticut, US, with a workforce of 51-200 employees. Its website is http://digitalunited360.com/.