Traffic Monitoring Specialist / Dispatcher / Call Center
About the position Responsibilities • Update and respond to scheduled and unscheduled traffic events and congestion using various monitoring devices. • Act as an emergency dispatcher within a call center environment, dispatching responders via a two-way radio system. • Perform data entry functions accurately and efficiently. • Fluently work in multiple PC applications simultaneously. • Prioritize multiple tasks in real-time, especially in serious situations. • Communicate effectively in both written and verbal forms to document and relay information. • Perform critical thinking functions and assessments to make informed decisions. Requirements • High School diploma with no prior experience required. • Background and drug/alcohol screening required. • Willingness to work in a 24/7/365 operation, including outside standard business hours. Nice-to-haves • 2 or more years of experience in surveillance and/or CCTV monitoring. • Strong attention to detail. • Experience in customer/client relationships. • Ability to multi-task effectively. Benefits • Medical, dental, and vision insurance. • Life and AD&D insurance. • Disability benefits. • Paid time off and leaves of absence. • Voluntary benefits and perks. • Well-being resources and employee assistance program. • Business travel insurance. • Service recognition awards. • Retirement savings plan. • Employee stock purchase plan.