[Job-26413] Mid Level Support Analyst, Brazil
Employer Industry: Technology and AI Solutions Why consider this job opportunity: - Comprehensive health and dental insurance coverage - Meal and food allowance provided - Childcare assistance and extended paternity leave - Access to a continuous learning platform and language learning resources - Opportunities for profit sharing and results participation - Supportive work environment focused on well-being and inclusion What to Expect (Job Responsibilities): - Provide Level 2 (L2) service support to enhance client applications - Engage directly with clients, improving English communication skills - Investigate incidents and analyze logs to identify root causes of issues - Utilize GenAI for automation and operational improvement - Collaborate with team members while also demonstrating autonomy in problem-solving What is Required (Qualifications): - Advanced proficiency in English - Knowledge of IT Service Management (ITSM) and IT Infrastructure Library (ITIL) - Understanding of databases and capability for incident investigation - Proficiency in analysis and interpretation of logs - Experience in supporting complex technical solutions with multiple components How to Stand Out (Preferred Qualifications): - Familiarity with Service Now - Spanish language skills #Technology #AI #ServiceSupport #CareerGrowth #InclusiveWorkplace Apply tot his job