**Immediate Hiring: Customer Care Representative (Remote in Fort Wayne, IN) – Join blithequark's Fast-Growing Team**

Are you a customer service enthusiast with a passion for driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a leading innovator in the firearms industry, is seeking a highly motivated and results-driven Customer Care Representative to join our team. As a key member of our sales and marketing team, you will play a critical role in driving the success of our membership and training programs. **About blithequark** blithequark is a premier indoor shooting range and retail brand in the firearms industry, boasting 8 locations either open or under development. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a leader in the industry. With a culture that values teamwork, adaptability, and ownership, we offer a unique and supportive work environment that fosters best-in-class employee retention. **Job Summary** As a Customer Care Representative at blithequark, you will be responsible for managing all prospect interactions within our CRM, conducting high-volume outbound calls, and booking appointments that align with our sales objectives. Your primary focus will be on delivering exceptional customer service, maintaining a results-driven approach, and ensuring a seamless and efficient process that supports the growth of our business. **Key Responsibilities** * Outbound Call Execution: Conduct high-volume outbound calls following the blithequark sales process. Engage prospects with professionalism and enthusiasm, providing exceptional customer service while promoting the value of membership and training appointments. * CRM Management: Maintain and optimize the CRM to ensure all leads are tracked, organized, and prioritized effectively. Regularly update records and leverage CRM analytics to identify opportunities and improve outreach strategies. * Appointment Booking: Book high-quality appointments to support critical drivers of the business, including membership and training appointments. Collaborate closely with the team at large to ensure appointments are aligned with sales objectives and customer needs. * Lead Nurturing: Manage and nurture leads to maximize conversion rates. Implement consistent follow-up practices to re-engage prospects and keep the sales pipeline healthy. * Collaboration and Communication: Work closely with the Sales & Marketing team to align strategies, share feedback, and improve processes. Provide detailed notes to ensure a seamless handoff of booked appointments. * Customer Engagement: Build trust and rapport with prospects, positioning blithequark as a trusted and approachable resource for their needs. **Performance Outcomes** * Minimum of 600 calls weekly. * Minimum of 60 appointments weekly, with at least 50% of those appointments being Skills Assessments to support our training department. * Minimum of 40 hours weekly with availability as early as 9am and as late as 6pm Monday-Friday. **Competencies Required** * Strong commitment to meeting and exceeding call and appointment-setting targets through disciplined and strategic outreach efforts. * Exceptional verbal and written communication skills, with the ability to build rapport quickly and tailor messaging to diverse audiences. * Focused understanding of customer needs, addressing concerns, and delivering outstanding service to create positive experiences and build long-term relationships. * Ability to work independently in a remote environment. * Ability to prioritize tasks effectively in a fast-paced environment, ensuring timely follow-ups and maximized productivity. * Demonstrated expertise in managing and optimizing CRM platforms to organize leads, track interactions, and generate actionable insights. * Adept at identifying challenges and implementing creative solutions to overcome obstacles and drive results. * Capable of maintaining motivation and professionalism in the face of rejection, with a willingness to adjust strategies to achieve objectives. **Reporting Structure** You will report directly to the Membership Director, who will provide regular guidance on strategic initiatives and performance reviews. **Compensation and Benefits** * Competitive salary: $36,000-$40,000 * Annual bonus opportunities * Additional employee benefits: + Free membership + Free range time + Free semi-private training + Discounts on retail products + Dealer discounts + Medical, Dental, Vision available + Fast-paced growth + 401k Match + Group Life + Weekly and Monthly Employee Incentive Programs + Employee Development Program **Why Join blithequark?** * Ranked #1005 on the Inc. 5000 list, a distinguished editorial award that celebrates innovation, entrepreneurial leadership, and growth. * Join a progressive and fast-growing company that values employee growth and development. * Enjoy a dynamic and supportive work environment that fosters best-in-class employee retention. * Take advantage of our comprehensive benefits package and competitive compensation. **Your Future Starts Here** Don't miss out on this exciting opportunity to join our team! Apply now and take the first step towards a rewarding career with blithequark.