Guest Experience Specialist Remote
About The Flex At The Flex , we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities — creating frictionless experiences for both guests and landlords. We’re building a team of A-Players — ambitious, proactive, and obsessed with excellence. If you love making people happy, thrive in fast-paced environments, and see every challenge as an opportunity, this is your chance to join a company transforming how the world lives and travels. The Role As a Guest Experience Partner , you’re the face and voice of The Flex — ensuring every guest feels cared for, informed, and supported from booking to checkout. You’ll deliver fast, empathetic, and high-quality service while representing a brand that blends smart technology with a human touch. This isn’t just about solving problems — it’s about creating memorable stays, building trust, and turning guests into lifelong fans of The Flex. ⚙️ Key Responsibilities Guest Support – Respond promptly to guest inquiries across chat, email, and phone with empathy, clarity, and professionalism. Smooth Stays – Oversee check-ins, checkouts, and in-stay support to ensure flawless guest experiences. Problem Solving – Take full ownership of issues, collaborate with Operations and Tech, and follow through to fast resolution. Communication Excellence – Keep guests informed at every stage — clarity, tone, and timing matter. Process Feedback – Identify recurring issues, document insights, and collaborate with Product and Ops to improve our PMS and service flow. Upselling & Engagement – Recommend add-ons or local experiences that enhance guest satisfaction and drive retention. What You Bring Excellent written and spoken English (French or other languages are a plus). Proven experience in hospitality, customer service, or short-term rentals. Tech-savvy — comfortable using PMS, CRM, and digital communication tools. Calm under pressure with a proactive, problem-solving mindset. Empathetic, detail-oriented, and driven to exceed expectations. A positive attitude and the ability to connect with people from all walks of life. Why Join The Flex Make an Impact – Every interaction you handle shapes how guests experience The Flex worldwide. Work Globally – Collaborate with an international, high-performing team. Grow Fast – Advance within a company expanding rapidly across continents. Competitive Rewards – Attractive salary and performance-based incentives. Remote-First Culture – Work from anywhere; we value results over location. The Flex We’re not just building another hospitality brand. We’re creating a global ecosystem for flexible living — powered by automation, data, and genuine human connection. If you’re ready to help redefine what it means to feel at home anywhere , we’d love to meet you. #LI-Remote