**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems. **About arenaflex** arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. Our team is passionate about harnessing the power of technology to drive positive change and make a meaningful impact in the world. With a strong commitment to excellence, collaboration, and customer satisfaction, we're shaping the future of technology and beyond. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO, or remotely from anywhere in the state. As a key member of our support team, you'll provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, enjoy working with customers, and thrive in a fast-paced environment, we encourage you to apply. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction * Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner * Staying up-to-date with the latest technology trends, industry developments, and arenaflex's products and services **Minimum Qualifications** To be considered for this role, you must meet one of the following qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we encourage candidates with the following qualifications to apply: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Work Schedule** Our standard work schedule is Tuesday through Saturday, 9 AM - 6 PM. However, during the initial 3-week training period, you'll work Monday through Friday, 9 AM - 6 PM. As a remote worker, you'll be expected to work from a dedicated home office or workspace in Colorado. **Benefits and Perks** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about technology, enjoy working with customers, and thrive in a fast-paced environment, we encourage you to apply. Please submit your resume, cover letter, and any relevant certifications or training documents to our online application portal. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and provide more information about our team and culture. Apply Now Apply for this job