**Experienced Part-Time Concierge Customer Service Representative – Healthcare Industry Expert**

At blithequark, we are committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, the Concierge Customer Service Representative will play a vital role in providing top-notch support to our clients, ensuring their needs are met, and their concerns are addressed promptly and professionally. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals, organizations, and individuals to navigate the complexities of the healthcare system with confidence and ease. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients, partners, and stakeholders. **Job Summary** We are seeking an experienced and skilled Concierge Customer Service Representative to join our team on a part-time basis. As a Concierge Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their concerns in a timely and professional manner. This is a remote position, and you will have the flexibility to work from the comfort of your own home. **Responsibilities** As a Concierge Customer Service Representative, your key responsibilities will include: * Responding to telephone and email inquiries from clients in a timely and professional manner * Negotiating with providers to gain acceptance for plans without network agreements and/or out of network providers * Assisting clients with benefits and healthcare questions * Documenting all calls received in system-based call log * Performing other duties and responsibilities as assigned by management **Requirements and Qualifications** To be successful in this role, you will need to possess the following qualifications and skills: * **Education**: Minimum HS Diploma/GED, 2 years college or higher education preferred * **Experience**: One year Customer Service/Call Center experience in a healthcare-related role, with medical intake or Third-Party Administrator (TPA) experience preferred * **Language Skills**: Bilingual English-Spanish a plus * **Skills and Competencies**: + Patience and ability to handle difficult situations tactfully and diplomatically + Strong customer relations, interpersonal skills + Strong appreciation and ability to handle confidential & sensitive information + Proficient with Microsoft applications, strong computer skills and computer navigation + Excellent data entry and typing skills + Knowledge of provider organizations and networks + Knowledge and understanding of CMS Medicare reimbursement rates + Ability to effectively negotiate rate structures + Takes initiative to resolve situations and to accomplish projects actions and tasks + Excellent verbal and written communication skills + Independent judgment in decision making and problem solving + Ability to multi-task and anticipate potential needs/problems + Ability to build relationships with internal and external customers + Medical Terminology + Strong attention to detail + Understanding of Self-Funded health benefits a plus + Claim processing skills a plus + Insurance verification or pre-certification a plus + Provider office/facility billing department or financial area + Strong analytical and research skills **Work Environment and Physical Demands** This position is in a typical home office environment, which requires prolonged sitting in front of a computer. You will need to have hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including standard computer and phone equipment. **Compensation and Benefits** We offer a competitive hourly rate of $16 to $18 per hour, depending on experience. As a part-time employee, you will be eligible for benefits, including health insurance, paid time off, and opportunities for career growth and development. **Why Join blithequark?** At blithequark, we value our employees and offer a range of benefits and opportunities to support their growth and development. Some of the benefits of joining our team include: * Competitive compensation and benefits package * Opportunities for career growth and development * Flexible work arrangements, including remote work options * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including individuals with disabilities and veterans.