Experienced Online Customer Chat Business Specialist – Evening Part-Time Remote Opportunity with Competitive Hourly Rate up to $35/Hour

Welcome to blithequark: Empowering Customer Connections At blithequark, we're passionate about delivering exceptional customer experiences through our innovative direct-to-consumer digital fitness and lifestyle brand. As we continue to grow and expand our reach, we're seeking talented and dedicated individuals to join our team as Online Customer Chat Business Specialists. This exciting opportunity allows you to work from the comfort of your own home, providing top-notch support to our U.S.-based customers during evening hours. With a focus on chat-based interactions, you'll enjoy a calm and structured work environment, free from the pressures of phone calls and video meetings. Job Overview Key Responsibilities: Provide exceptional customer service via live chat, responding to inquiries and resolving issues in a timely and professional manner Address customer questions and concerns related to orders, billing, subscriptions, and promotions, using templates and saved replies to ensure consistency and efficiency Tag each conversation for internal tracking and analytics, helping us refine our support processes and improve customer outcomes Escalate complex issues to Tier 2 support when necessary, ensuring seamless resolution and minimizing customer frustration Maintain a helpful, professional, and calm tone throughout your shift, embodying the blithequark brand values and commitment to customer satisfaction Why Choose blithequark? By joining our team as an Online Customer Chat Business Specialist, you'll enjoy a range of benefits, including: Flexible, part-time scheduling with evening shifts (15-25 hours/week) that fit your lifestyle and preferences Competitive hourly rate of $25-$35 per hour, paid weekly, with opportunities for raises based on performance Full training and onboarding program, including 2 hours of training videos, mock chats, and QA lead support, to ensure your success and confidence Opportunity to work from anywhere with a reliable internet connection, enjoying the freedom and autonomy of remote work A calm and structured work environment, free from phone calls and video meetings, allowing you to focus on delivering exceptional customer support Essential Qualifications: No prior experience required – we provide full training and support to help you succeed No degree required – we focus on your skills, attitude, and potential Strong written English skills and ability to follow scripts and guidelines Typing speed of 45 WPM and proficiency in using a desktop or laptop (Mac or PC) with Chrome browser High-speed internet connection (minimum 10 Mbps) and a quiet work environment during scheduled shifts Preferred Qualifications: Previous customer service or support experience, particularly in a chat-based or remote environment Strong communication and interpersonal skills, with a focus on empathy, patience, and problem-solving Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer experiences Familiarity with customer service software and tools, such as chat platforms and helpdesk systems Career Growth and Development At blithequark, we're committed to helping our team members grow and develop their skills and careers. As an Online Customer Chat Business Specialist, you'll have access to: Ongoing training and coaching to enhance your customer service and support skills Opportunities for advancement and career progression within the company A supportive and collaborative team environment, with regular feedback and recognition Access to industry-leading tools and technologies, with opportunities to develop your technical skills and expertise Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture, which values diversity, empathy, and customer-centricity. As a remote team member, you'll be part of a vibrant and dynamic community that's passionate about delivering exceptional customer experiences. Our company culture is built on the following core values: Customer obsession: We're dedicated to delivering exceptional customer experiences that exceed expectations and build loyalty Empathy and understanding: We believe in treating our customers and team members with kindness, respect, and compassion Innovation and creativity: We encourage experimentation, learning, and innovation, with a focus on continuous improvement and growth Collaboration and teamwork: We work together as a team to achieve our goals, sharing knowledge, expertise, and feedback to drive success Compensation, Perks, and Benefits As an Online Customer Chat Business Specialist at blithequark, you'll enjoy a competitive hourly rate, paid weekly, with opportunities for raises based on performance. You'll also have access to a range of perks and benefits, including: Flexible scheduling and remote work arrangements, with the freedom to work from anywhere Opportunities for career growth and development, with ongoing training and coaching A supportive and collaborative team environment, with regular feedback and recognition Access to industry-leading tools and technologies, with opportunities to develop your technical skills and expertise Conclusion If you're passionate about delivering exceptional customer experiences and are looking for a flexible, part-time opportunity with a competitive hourly rate, we encourage you to apply for the Online Customer Chat Business Specialist role at blithequark. With our comprehensive training program, supportive team environment, and commitment to customer satisfaction, you'll have the opportunity to make a real difference in the lives of our customers. Apply now and start your journey with blithequark today!