**Experienced Full Stack Customer Support Specialist – Remote Healthcare Services**

Are you a highly motivated and skilled individual with a passion for delivering exceptional customer support in a dynamic and fast-paced environment? Do you have a strong background in healthcare and a desire to make a meaningful impact in the lives of patients and customers? If so, we invite you to join blithequark, a leading American pharmaceutical retailer and company, as a Remote Customer Support Specialist. At blithequark, we are committed to providing our customers with the highest level of service and support. As a Remote Customer Support Specialist, you will play a critical role in delivering this commitment by providing timely and effective support to our customers through various channels, including phone, email, and chat. Your expertise and knowledge of healthcare services, combined with your exceptional communication and problem-solving skills, will enable you to resolve complex customer issues and provide a positive experience for our customers. **About blithequark** blithequark is a well-established company with a rich history dating back to 1901. We have grown to become one of the largest drug store chains in the United States, offering a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more. Our commitment to providing exceptional customer service and support has earned us a reputation as a trusted and reliable partner in the healthcare industry. **Job Summary** As a Remote Customer Support Specialist, you will be responsible for providing timely and effective support to our customers through various channels, including phone, email, and chat. Your expertise and knowledge of healthcare services, combined with your exceptional communication and problem-solving skills, will enable you to resolve complex customer issues and provide a positive experience for our customers. **Key Responsibilities** * Provide timely and effective support to customers through various channels, including phone, email, and chat * Resolve complex customer issues and provide a positive experience for our customers * Utilize knowledge of healthcare services to provide accurate and helpful information to customers * Collaborate with internal teams to resolve customer issues and improve customer satisfaction * Stay up-to-date on company policies, procedures, and products to provide accurate and helpful information to customers * Meet or exceed customer satisfaction targets and quality metrics * Participate in ongoing training and development to improve skills and knowledge **Essential Qualifications** * Current pharmacist license as granted by the suitable state licensing authority * Experience promoting colleagues to research and resolve issues * Experience working with confidential information * Ability to work non-standard hours, which may include nights, holidays, and weekends * Experience utilizing time management skills, such as prioritizing, coordinating, and following details and meeting time constraints of multiple tasks with varying completion dates * Experience creating ways to achieve objectives with minimal oversight, relying on oneself to complete targets and determining when acceleration of issues is necessary * Experience providing customer support to internal and external customers, including meeting quality standards for services and assessing customer satisfaction **Preferred Qualifications** * Ability to acquire other state pharmacist licenses if necessary * Knowledge of insurance plans * Knowledge of computer operating systems, including Windows, Commitment, and Plus * Essential level expertise in Microsoft Excel (e.g., opening a workbook, inserting a row, selecting font type and size, formatting cells as currency, using copy, paste, and save capabilities, adjusting font, selecting cells, renaming a worksheet, inserting a section, selecting a chart style, inserting a worksheet, setting borders, selecting page orientation, using spell check or printing worksheets) * Essential level expertise in Microsoft PowerPoint (e.g., inserting, reworking, saving, and deleting slides, navigating between slides, expanding outline level, adding, focusing, and altering text, changing views, inserting a table or a note, moving items, printing slide view or running a slide show) * Essential level expertise in Microsoft Word (e.g., opening a document, cutting, pasting, and adjusting text, selecting font type and size, changing margins and column width, formatting, inserting objects, pictures, and dates, using find and replace, fix, spell check, track changes, review sheet, and print capabilities) **About Our Benefits** At blithequark, we are committed to providing our employees with a comprehensive benefits package that includes: * Health care benefits: We generally offer health care benefits, such as medical, dental, and vision insurance, to eligible employees. These benefits can help cover medical bills and provide access to necessary health services. * Prescription drug discounts: Because of our focus on pharmaceutical services, blithequark employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at blithequark pharmacies. * Employee assistance program (EAP): Many companies, including blithequark, offer EAPs that provide confidential counseling and support services to employees and their families. These programs can help with a range of work and personal challenges. * Paid time off: We generally provide paid time off for holidays, vacations, and sick days. The amount of free time can vary based on factors such as job title and seniority. * Retirement plans: We typically offer retirement savings plans, such as 401(K) plans, to help employees save for retirement. Some plans may include matching employer contributions. * Employee discounts: Employees often receive discounts on products and services sold in blithequark stores. This could include discounts on over-the-counter medications, beauty products, and more. * Professional development: We may offer opportunities for professional development and advancement within the company. This could include training programs, skills development initiatives, and the opportunity to move up the corporate ladder. * Wellness programs: Because of our focus on health and wellness, blithequark may offer wellness programs designed to promote employee health. These programs can include fitness challenges, health screenings, and wellness resources. * Flexible scheduling: Depending on your specific job role, blithequark may offer flexible scheduling options to meet different employee needs. **How to Apply** If you are a motivated and skilled individual with a passion for delivering exceptional customer support in a dynamic and fast-paced environment, we invite you to apply for this exciting opportunity. Please click the link below to submit your application. **Simple Application Process** Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job