**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in shaping the customer experience and helping individuals navigate the complexities of health insurance enrollment. **About blithequark** At blithequark, we are committed to making finding and enrolling in health insurance simple, straightforward, and accessible to all. As the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed decisions about their health plans. Our innovative cloud-based enrollment tools, decision support systems, and award-winning customer service have earned us a reputation as a leader in the industry. **Job Summary** As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to provide technical support, interpret and follow defined procedures and policies, and exercise creative problem-solving skills to resolve customer issues. If you are a self-motivated, success-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** - Deliver the highest level of customer service experience consistently, ensuring that every interaction is positive, informative, and resolution-focused. - Manage customer accounts and provide technical support, addressing their concerns and resolving issues in a timely and professional manner. - Enter application data accurately and efficiently, ensuring that customer information is up-to-date and secure. - Respond to online chat inquiries as assigned, providing timely and effective support to customers. - Interpret and follow defined procedures and policies, ensuring compliance with regulatory guidelines and company standards. - Exercise creative problem-solving skills to resolve customer issues, leveraging your knowledge of health insurance products and services. - Demonstrate flexibility and adaptability in a dynamic environment, adjusting to changing projects and updates as needed. - Manage time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines. - Participate in extensive self-study, training, and testing to maintain and enhance your skills and knowledge. **Qualifications** - Moderate to advanced computer skills, with experience in CRM systems and practices. - High level of comfort learning new technology and adapting to changing systems and processes. - High level of professionalism, with excellent verbal and written communication skills. - Comfortable working from home, with a dedicated, private, and secure workspace. - Self-motivated and success-driven, with a passion for delivering exceptional customer experiences. - Previous experience in customer support or technical support roles, preferably in the health insurance industry. - Familiarity with Group and/or Individual health insurance, or the Affordable Care Act. - Spanish Bilingual, a plus. **What We Offer** - Paid training, with a comprehensive onboarding program to ensure your success. - Full-time, seasonal role with performance and attendance-based incentives, in addition to the base pay. - The convenience of working from home, with a collaborative and supportive team environment. - 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO). - Opportunities for career growth and professional development, with a focus on customer service excellence. - A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion. **Requirements** - 18 years of age or older. - Complete background check and drug test within 3 days. - Dedicated, private, and secure workspace. - Personal device with functioning camera required for the Training Period. - Committed to full attendance for paid 3-week Training period. - Minimum Internet Speed of 35 mb/s with ethernet. - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required. - NOT compatible with mobile internet service providers and/or satellites. - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders. **How to Apply** If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and encourage individuals from underrepresented groups to apply. We are proud to be an inclusive and supportive workplace, where everyone has the opportunity to thrive and reach their full potential. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team. [insert contact information] **Apply Now** Ready to take the next step in your career? Apply now to become a Remote Customer Service Representative at blithequark. We look forward to reviewing your application and exploring how you can contribute to our team's success. Apply for this job