**Experienced Customer Support Specialist – Remote Live Chat & Tele Chat Support**

Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working independently while being part of a collaborative team? If so, we invite you to join blithequark's dynamic Customer Support team as a Remote Live Chat & Tele Chat Support Specialist. At blithequark, we're committed to revolutionizing the way we interact with our customers. Our innovative approach to customer service is built on a foundation of empathy, understanding, and a relentless pursuit of excellence. As a key member of our team, you'll have the opportunity to make a tangible impact on the lives of our customers, helping them navigate complex issues and find solutions that exceed their expectations. **About blithequark** blithequark is a forward-thinking organization that's redefining the boundaries of customer service. Our mission is to create a seamless, intuitive experience that leaves a lasting impression on our customers. We're a team of passionate individuals who share a common goal: to deliver exceptional support that sets us apart from the rest. **Responsibilities** As a Remote Live Chat & Tele Chat Support Specialist, you'll be responsible for providing top-notch customer support through live chat and telephone interactions. Your primary objectives will include: * Responding to customer inquiries and providing timely, accurate support through live chat and telephone * Assisting customers with product information, troubleshooting, and issue resolution * Ensuring customer satisfaction by delivering exceptional responses that meet their needs * Documenting customer interactions and maintaining accurate records * Collaborating with other team members to improve overall customer experience **Key Performance Indicators (KPIs)** * First Response Time (FRT): Respond to customer inquiries within 2 minutes * Resolution Rate: Resolve 80% of customer issues on the first contact * Customer Satisfaction (CSAT): Achieve a CSAT score of 90% or higher * Average Handling Time (AHT): Maintain an AHT of 5 minutes or less **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * **Excellent Communication Skills**: Strong written and verbal communication skills, with the ability to articulate complex ideas in a clear, concise manner * **Customer Service Experience**: Previous experience in a customer service or support role, preferably in a remote or call center environment * **Multitasking & Prioritization**: Ability to multitask and prioritize tasks in a fast-paced environment * **Problem-Solving Skills**: Strong problem-solving skills, with a focus on attention to detail and analytical thinking * **Technical Skills**: Proficiency in using live chat and telephone support software, as well as CRM systems **Essential Skills** * Customer-focused mindset * Ability to work independently and as part of a team * Adaptability and flexibility in a remote work environment * Strong computer skills and familiarity with CRM systems **Preferred Qualifications** * Experience with customer relationship management (CRM) software * Knowledge of industry-specific products or services * Certification in customer service or support (e.g., Certified Customer Service Representative (CCSR)) **What We Offer** As a Remote Live Chat & Tele Chat Support Specialist at blithequark, you'll enjoy a comprehensive benefits package, including: * Competitive compensation range: $78K - $80K * Flexible work arrangements, including remote work options * Opportunities for career growth and professional development * Collaborative, dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Comprehensive training and onboarding program **Why Join blithequark?** At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. Our team is dedicated to making a positive impact on our customers' lives, and we're committed to fostering a culture of innovation, creativity, and continuous improvement. If you're a customer service enthusiast who's eager to join a dynamic team and make a difference, we invite you to apply for this exciting opportunity. **How to Apply** If you're ready to take your customer service skills to the next level and join a team that's revolutionizing the way we interact with our customers, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job