**Experienced Customer Support Representative – Off-Site Live or Tele Chat Support**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as an Off-Site Live or Tele Chat Support Representative. In this role, you will be the face of our company, providing top-notch support to our customers through live chat and telecommunication platforms. **About blithequark** blithequark is a leading provider of innovative solutions for the plastic injection molded products industry. With a commitment to world-class quality and manufacturing standards, we empower our clients to bring their ideas to life. Our team of highly experienced engineers and state-of-the-art equipment ensure that every project receives the attention and expertise it deserves, from concept to product. **Why Join Our Team?** At blithequark, we value our employees as much as our customers. We offer a dynamic work environment that fosters growth, learning, and collaboration. As a member of our Customer Support team, you will have the opportunity to: * Develop your skills and expertise in customer support, live chat, and telecommunication platforms * Work with a talented team of professionals who share your passion for delivering exceptional customer experiences * Contribute to the success of our company and make a meaningful impact on our customers' lives * Enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and advancement **Responsibilities** As an Off-Site Live or Tele Chat Support Representative, you will be responsible for providing top-notch customer support through live chat and telecommunication platforms. Your key responsibilities will include: * Responding promptly and professionally to customer inquiries via live chat or telecommunication platforms in English * Assisting customers with troubleshooting issues, addressing concerns, and answering questions about products or services * Resolving customer complaints efficiently, providing suitable solutions to ensure satisfaction * Maintaining a high level of product or service knowledge to address customer queries accurately and effectively * Logging detailed customer interactions and feedback into the company's CRM or support systems * Collaborating with internal teams to escalate issues and ensure a seamless resolution for customers * Adhering to client and company communication guidelines to maintain a consistent brand voice **Qualifications** To be successful in this role, you will need: * Proven experience in customer support, preferably in live chat or telecommunication roles * Excellent written and verbal communication skills in English * Ability to work independently in a remote setting, with strong self-motivation and time management skills * Familiarity with CRM tools, chat support software, or telecommunication platforms is a plus * Strong multitasking skills and ability to handle multiple chat or call conversations simultaneously * Problem-solving mindset with a focus on providing outstanding customer service * Availability to work full-time, adhering to the assigned schedule and time zone requirements **What We Offer** In addition to a competitive compensation package, we offer a range of benefits and perks, including: * Competitive hourly rate: $19.71 - $34.61 USD per hour (Remote, Bethlehem, Pennsylvania, US) * Comprehensive benefits package, including health, dental, and vision insurance * Opportunities for career growth and advancement * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Professional development and training opportunities **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Authorization to Work in the United States** Please note that this role requires authorization to work in the United States. If you are not authorized to work in the United States, please do not apply. **Apply Now** Don't miss this opportunity to join our team and make a meaningful impact on our customers' lives. Apply now to become an Off-Site Live or Tele Chat Support Representative at blithequark! Apply for this job