**Experienced Customer Support Representative (Mandarin Speaker) – Global Gaming Community Support**

At blithequark, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. **Join Our Team** We're looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you'll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. **Responsibilities** - Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). - Provide support in English and Mandarin, ensuring that players and partners feel heard and understood. - Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. - Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. - Monitor system performance and escalate technical issues to relevant departments. - Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. **Qualifications and Skills** - Fluent in English and Mandarin (spoken and written), with strong communication skills. - A natural problem-solver who enjoys helping people and providing excellent customer service. - Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. - Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. - Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. - Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. - Ability to work in a fast-paced environment and remain calm under pressure. **Nice To Have** - Prior experience in customer support roles is an advantage. - Proficiency in additional foreign languages is a bonus. - Strong team player with a proactive mindset, able to find creative solutions to user challenges. **Additional Information** At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks you can expect: - **Convenient work tools**: We provide the latest Mac workplaces and additional hardware to make you more effective at work. You'll also have access to Google Chat, Gmail, Google Drive, Confluence, Jira, and GitLab. - **Professional growth**: We offer free trainings and participation in specialized conferences to help you develop your skills and knowledge. You'll also have the opportunity to participate in rich knowledge exchange within the company. - **More perks**: We offer health insurance (Medical, dental, and optical) for you and your dependents. You'll also have flexible hours, no dress code, and a comfortable and new office environment. **Why Join Us?** At blithequark, we're passionate about empowering game creators and providing exceptional customer support. If you're excited about supporting the global gaming community and building meaningful connections with players and partners, we'd love to hear from you. Apply now to join our team and be a part of something amazing! **How to Apply** If you're interested in this role, please submit your application through our website or by emailing us at [[email protected]](mailto:[email protected]). We can't wait to hear from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to diversity and inclusion in the workplace and strive to create a work environment that's inclusive and respectful of all employees. **Data Protection** blithequark takes your privacy very seriously and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), blithequark is mindful and committed to the protection of your personal information and your privacy. If you have any inquiries regarding your data privacy, please direct them to [[email protected]](mailto:[email protected]).