**Experienced Customer Support Representative – Long-term Contract – Remote**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, remote work environment where you can make a real difference in the lives of small American businesses? Look no further than blithequark, a leading SaaS company revolutionizing the way entrepreneurs and small business owners manage their operations. We're on the hunt for a highly skilled and motivated Customer Support Representative to join our team on a long-term contract basis. As a key member of our support team, you'll play a vital role in helping our customers overcome any challenges they may face, providing top-notch support, and ensuring their complete satisfaction with our web-based services. **About blithequark** blithequark is a cutting-edge SaaS company dedicated to empowering small American businesses with innovative solutions that simplify their operations and drive growth. Our mission is to provide exceptional customer experiences, and we're committed to building a team of passionate, customer-centric professionals who share our vision. **Job Summary** As a Customer Support Representative at blithequark, you'll be responsible for providing world-class support to our customers, resolving their queries, and ensuring their complete satisfaction with our services. You'll work closely with our support and QA teams to improve our documentation and support policies, and collaborate with your colleagues to create a positive, supportive work environment. **Responsibilities** * Answer tickets that come in through Zendesk (email) and provide phone support when requested by the customer * Escalate tickets when you don't have the knowledge or tools to answer the ticket * Report to the Support Team when there are any issues or recurring problems * Collaborate with the support and QA team to improve our documentation and support policies * Work closely with your colleagues to create a positive, supportive work environment * Participate in training and development programs to stay up-to-date with our services and policies **Requirements** * 5 years of experience in customer support, with a strong track record of delivering exceptional customer experiences * Associate's degree or higher in a relevant field (e.g., business, communications, customer service) * Experience with Zendesk is preferred, but not required * Ability to use private wifi in a secure workspace * Possess a laptop or desktop device (preferably to which you have exclusive use) * Excellent written and verbal communication skills in English * Experience with SaaS or web-based services; excellent computer skills * Ability to work independently and as part of a team * Strong problem-solving skills and ability to think critically * Willingness to learn and adapt to new situations and technologies **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with SaaS or web-based services * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong communication and interpersonal skills **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the freedom to create your own schedule and work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to building a positive, supportive work environment that encourages collaboration, creativity, and growth. **Benefits** * Competitive hourly rate: $28.50 per hour * Opportunity to work with a leading SaaS company in a dynamic, fast-paced environment * Flexible work schedule: 40 hours per week, with the ability to work from home * Opportunity to develop your skills and knowledge in a rapidly evolving industry * Collaborative, supportive work environment with a team of passionate professionals **How to Apply** If you're a motivated, customer-focused professional with a passion for delivering exceptional support experiences, we want to hear from you! Please submit your application, including your resume and a cover letter explaining why you're interested in working with blithequark. We can't wait to hear from you! **Application Question(s)** * Please tell us why you're interested in working with blithequark. * What experience do you have in customer support, and how do you think you can contribute to our team? **Education** * Associate's degree or higher in a relevant field (e.g., business, communications, customer service) **Experience** * 5 years of experience in customer support, with a strong track record of delivering exceptional customer experiences * Experience with Zendesk is preferred, but not required **Work Location** * Remote **Shift** * 8-hour shift, Monday to Friday **Apply Now** Ready to join our team and start delivering exceptional customer experiences? Click the link below to apply for this exciting opportunity: Apply Job! Apply for this job