**Experienced Customer Success Manager – Korean Speaking at blithequark**

Are you a seasoned business builder with a passion for driving real impact across a business? Do you thrive in fast-paced environments and enjoy tackling complex, challenging problems? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Success Manager – Korean Speaking. **About blithequark** blithequark is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, blithequark combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, blithequark supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. **Why Join Our Team?** As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. **Your Experience at blithequark** At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. **Job Summary** As an Experienced Customer Success Manager – Korean Speaking, you'll be the face and voice of blithequark for our clients, both internally and externally. In this dynamic role, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with blithequark by championing new products and capabilities to facilitate the expansion of each client’s business with blithequark. **Key Responsibilities** - Manage a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and accounts with strategic growth potential. - Identify and flag risks that will lead to customer churn, engage appropriate internal stakeholders to resolve the issue swiftly, and manage customer communications along the way. - Build relationships with key stakeholders and conduct regular business reviews. - Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. - Provide a high-quality experience to our customers on a day-to-day basis. - Coordinate with internal stakeholders to ensure timely response and completion of customer requests. - Drive adoption of platform features that will lead to a better customer experience and better retention. **Qualifications** - A minimum of 4+ years of relevant work experience, including client-facing experience. - Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity. - A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them. - Quantitatively-inclined and data savvy, with the ability to draw quick, insightful conclusions from complex data sets and synthesize raw numbers into simple, actionable recommendations. - A reliable, motivated self-starter with a passionate growth mentality, who enjoys fast-paced environments and isn't deterred by setbacks or pivots. - A solid track record of achievement, with success in a top-tier company, delivery of quantifiable business impact, quick assumption of responsibilities, or winning of competitive awards. - A strong analytical foundation with the ability to manipulate and synthesize data. - Proficiency in English and Native Korean language. **Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. **Some things you’ll enjoy** - Stock grant opportunities dependent on your role, employment status, and location. - Additional perks and benefits based on your employment status and country. - The flexibility of remote work, including optional WeWork access. **Diversity, Equity, and Inclusion** At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. **How to Apply** If you're a motivated and results-driven individual who is passionate about driving real impact across a business, we invite you to apply for this exciting opportunity. Please submit your application through our careers page or by clicking the link below. Apply for this job