**Experienced Customer Service Specialist – Debt Resolution and Account Management**

Are you a problem solver with a passion for helping others overcome challenges? Do you thrive in a fast-paced environment where no two days are the same? If you're a self-motivated individual with excellent communication skills and a strong work ethic, we want you to join our team at blithequark! **About blithequark** blithequark is a leading accounts receivable management company headquartered in Gahanna, Ohio. Our team of dedicated professionals is committed to providing exceptional customer service while helping individuals and organizations resolve debt and manage their accounts. We're proud to be recognized as one of the best places to work in collections, and we're looking for talented individuals like you to join our team. **Job Summary** As a Customer Service Specialist at blithequark, you will interact with our clients and customers to address their inquiries, resolve complaints, and assist them in managing their delinquent accounts. You will work closely with our team to identify the most suitable solutions for our clients, while maintaining a positive and professional demeanor at all times. This is a full-time, non-exempt position that reports directly to the Department Manager, and is eligible for telecommuting. **What We Offer** * Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential * Benefits: medical, dental, vision, life, and disability insurance, 401K, paid vacation, and holidays * Professional growth: blithequark is committed to individual growth and advancement * Full-time work: 40 hours per week schedule * Paid training: designed to set you up for success from day one! * Supportive team and collaborative culture **Duties and Responsibilities** * Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts * Continuously receive inbound calls and perform outbound calls to assist borrowers in resolving debt * Maintain a workload of delinquent accounts up to and including completion of payments * Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete * Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed * Perform proper skip tracing techniques to identify borrower contact information * Abide by the FDCPA at all times * Adhere to both internal and industry-wide compliance regulations * Any other additional responsibilities assigned by management **Required Skills and Abilities** * Excellent communication skills, including active listening * Bilingual - Spanish and English proficiency a plus * Service-oriented and able to resolve customer grievances * Proficient computer skills with the ability to learn new software while working across multiple systems/screens * Knowledge of, or ability to learn, product, service, or area of customer service specialization * High school diploma or GED required; college degree a plus but not required * Previous collections, call center, or customer service experience is a plus * Ability to meet and exceed daily, weekly, and monthly production goals * Ability to multitask and maintain composure in stressful situations **Why Join Us?** * blithequark is a leader in the accounts receivable management industry, with a strong reputation for providing exceptional customer service * We're committed to individual growth and advancement, with opportunities for professional development and career advancement * Our team is supportive and collaborative, with a focus on teamwork and open communication * We offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, 401K, paid vacation, and holidays * We're proud to be recognized as one of the best places to work in collections, and we're looking for talented individuals like you to join our team **Physical Requirements** * This position requires prolonged periods of sitting at a desk and working on a computer * See table(s) below for additional lifting and activity requirements of this position **Equal Employment Opportunity** blithequark affords Equal Employment Opportunity (EEO) to all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law. **How to Apply** If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Respect. Recover. Reclaim.** Join our team at blithequark and be part of a dynamic and growing company that's committed to providing exceptional customer service and helping individuals and organizations resolve debt and manage their accounts.