**Experienced Customer Service Representative – Healthcare Provider Support – Remote Opportunity in Dublin, OH**
At arenaflex, we're dedicated to delivering exceptional healthcare services to our valued providers and members. As a key member of our team, you'll have the opportunity to make a positive impact on the lives of healthcare professionals while advancing your career in a supportive and collaborative work environment. **Why Join arenaflex?** We're committed to fostering a culture of growth, innovation, and excellence. Our team members are the driving force behind our success, and we're eager to welcome talented individuals who share our passion for delivering outstanding customer experiences. **What to Expect** As an Experienced Customer Service Representative, you'll play a vital role in advocating for our healthcare providers, addressing their inquiries, and resolving complex issues in a timely and efficient manner. Your responsibilities will include: * Providing exceptional support to healthcare professionals via phone and chat, addressing their inquiries and concerns * Researching and resolving complex prior authorization and claim issues to enhance provider satisfaction * Collaborating with internal partners to ensure timely communication and resolution of issues * Navigating multiple systems efficiently to extract necessary information for issue resolution * Advocating for providers by demonstrating accountability and ownership to resolve issues **What We Require** To succeed in this role, you'll need: * A High School Diploma / GED or equivalent work experience * A minimum of 1 year of customer service experience with problem-solving abilities * Proficiency in computer and Windows PC applications, with a willingness to learn new systems * A typing speed of at least 35-40 WPM with 90% accuracy * Availability to work 40 hours per week during designated business hours, including potential overtime **How to Stand Out** If you have: * Experience in a call center or customer service environment using phones and computers * Prior healthcare experience and familiarity with healthcare terminology * A proven track record of delivering exceptional customer experiences and resolving complex issues You'll be well on your way to standing out as a top candidate for this role. **Our Commitment to You** At arenaflex, we're dedicated to providing a comprehensive onboarding experience that sets you up for success. Our 10-week paid on-the-job training program will equip you with the skills and knowledge you need to excel in this role. **Our Culture** We're a supportive and collaborative team that values open communication, empathy, and a growth mindset. Our work environment is designed to foster creativity, innovation, and excellence, and we're committed to providing a safe and inclusive space for all team members. **Benefits and Perks** As a valued member of our team, you can expect: * Competitive compensation and benefits package * Comprehensive health insurance and wellness programs * Paid time off and holidays * Opportunities for career growth and professional development * A dynamic and supportive work environment **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Essential Qualifications * High School Diploma / GED or equivalent work experience * Minimum of 1 year of customer service experience with problem-solving abilities * Proficiency in computer and Windows PC applications, with a willingness to learn new systems * Typing speed of at least 35-40 WPM with 90% accuracy * Availability to work 40 hours per week during designated business hours, including potential overtime Preferred Qualifications * Experience in a call center or customer service environment using phones and computers * Prior healthcare experience and familiarity with healthcare terminology * Proven track record of delivering exceptional customer experiences and resolving complex issues Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in computer and Windows PC applications, with a willingness to learn new systems * Strong typing skills with a minimum of 35-40 WPM and 90% accuracy Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to providing a comprehensive onboarding experience that sets you up for success. Our 10-week paid on-the-job training program will equip you with the skills and knowledge you need to excel in this role. Additionally, we offer opportunities for career growth and professional development, including: * Training and development programs to enhance your skills and knowledge * Mentorship and coaching to support your career growth * Opportunities to take on new challenges and responsibilities * A dynamic and supportive work environment that fosters creativity, innovation, and excellence Work Environment and Company Culture We're a supportive and collaborative team that values open communication, empathy, and a growth mindset. Our work environment is designed to foster creativity, innovation, and excellence, and we're committed to providing a safe and inclusive space for all team members. Compensation, Perks, and Benefits As a valued member of our team, you can expect: * Competitive compensation and benefits package * Comprehensive health insurance and wellness programs * Paid time off and holidays * Opportunities for career growth and professional development * A dynamic and supportive work environment Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job