**Experienced Customer Service Advocate II – Member Support and Provider Relations**

At blithequark, we're on a mission to revolutionize the way we deliver exceptional customer experiences to our 28 million members. As a Customer Service Advocate II, you'll play a vital role in shaping the future of healthcare by providing timely, accurate, and personalized support to our members and providers. If you're passionate about delivering world-class service, resolving complex issues, and making a meaningful impact, we want to hear from you! **Position Purpose:** As a Customer Service Advocate II at blithequark, you'll be the go-to expert for resolving routine inquiries, issues, or concerns for our members and providers. You'll leverage a variety of communication channels to provide timely, accurate, and personalized support, ensuring that our customers receive high-quality service. Your primary responsibilities will include: * Assessing and researching routine member and/or provider inquiries, requests, and/or concerns to determine causes and initiating corrective actions as needed * Mitigating and preventing complaints from being escalated to resolve issues in the initial contact * Serving as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns * Providing support on various member or provider issues to ensure customers receive high-quality service * Maintaining performance and quality standards based on established contact center metrics * Providing customer service in a high-paced contact center environment over the phone, via live chats, and emails * Documenting all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications * Remaining up-to-date and adhering to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance * Providing expertise in resolving multiple inquiries, requests, and/or concerns across all areas of responsibilities * Performing other duties as assigned * Complying with all policies and standards **Essential Qualifications:** * High School diploma or GED required * 1-2 years of related experience in a contact center environment, preferably interacting with members and/or providers * May require vocational or technical education in addition to prior work experience * Vocation or technical education may include additional on-the-job training or continuous learning education **Preferred Qualifications:** * Experience working in a fast-paced contact center environment * Strong communication and problem-solving skills * Ability to work in a team environment and provide excellent customer service * Familiarity with CRM applications and quality standards * Basic computer skills and proficiency in Microsoft Office **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and ability to maintain accuracy * Ability to work independently and as part of a team * Strong customer service skills and ability to provide high-quality service * Familiarity with CRM applications and quality standards * Basic computer skills and proficiency in Microsoft Office **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Career advancement opportunities within the company * Opportunities to work on high-profile projects and initiatives * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture:** Blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. As a Customer Service Advocate II, you'll have the opportunity to work in a fast-paced contact center environment, collaborating with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Compensation, Perks, and Benefits:** Blithequark offers a comprehensive benefits package that includes: * Competitive pay: $17.17 - $26.97 per hour * Comprehensive health insurance * 401K and stock purchase plans * Tuition reimbursement * Paid time off plus holidays * Flexible work arrangements, including remote, hybrid, field, or office work schedules * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Equal Opportunity Employer:** Blithequark is an equal opportunity employer that's committed to diversity, equity, and inclusion. We value the ways in which we're different and strive to create a work environment that's inclusive, respectful, and supportive of all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. **Apply Now:** If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we want to hear from you! Apply now to join our team of talented professionals at blithequark. Apply for this job