**Experienced Customer Experience Agent – Global Support Operations**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy troubleshooting complex issues? If so, we invite you to join blithequark's Marketplace Live Operations team as an Experienced Customer Experience Agent. As a key member of our global support operations, you will play a vital role in addressing the needs and concerns of blithequark's partner merchants, customers, and dashers worldwide. **About blithequark** At blithequark, we are revolutionizing the way people connect with local economies. Our mission is to empower local businesses and communities by providing innovative solutions that make a meaningful impact. As a technology and logistics company, we are constantly evolving and adapting to the changing needs of our users. We are seeking talented individuals who share our passion for innovation, customer obsession, and teamwork. **Job Highlights** * Full-time position with a direct contract with blithequark * Weekly pay (every Friday) * Competitive compensation package, including a base salary, monthly wellness bonus, and performance bonus * Comprehensive benefits, including paid personal days, work-from-home equipment, life insurance, and Aguinaldo * Opportunities for career growth and professional development in a rapidly growing company * Collaborative and dynamic work environment with a diverse team of professionals **Key Responsibilities** As an Experienced Customer Experience Agent, you will be responsible for: * Handling three main channels: Inbound Calls, Chats, and Emails for blithequark's partner merchants, customers, and dashers worldwide * Addressing time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner * Developing deep expertise in how blithequark's processes, systems, and resources work, and how to use them to drive positive outcomes * Demonstrating effective communication skills and relationship-building * Maintaining a high level of professionalism and quality in every interaction **Essential Qualifications** * At least 1 year of experience troubleshooting customer issues using email, phone, and chat * Fluent English language skills and above-average technical fluency (typing speed of 40 WPM) * Experience in a fast-paced customer service role and resilience in an ever-changing environment * Effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using blithequark's brand voice and tone * Highly motivated individual with excellent teamwork and communication skills * Above-average technological fluency, including smartphone application navigation, computer function navigation, and email management **Preferred Qualifications** * Experience in a similar role or industry * Knowledge of blithequark's products and services * Experience with quality assurance and quality control processes * Certification in customer service or a related field * Fluency in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to maintain a high level of professionalism and quality in every interaction * Strong technical skills, including proficiency in computer software and hardware * Ability to work effectively in a team environment and build strong relationships with colleagues and customers **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting our employees' happiness, healthiness, and overall well-being. We offer comprehensive benefits and perks, including: * Opportunities for career growth and professional development in a rapidly growing company * Collaborative and dynamic work environment with a diverse team of professionals * Comprehensive benefits, including paid personal days, work-from-home equipment, life insurance, and Aguinaldo * Opportunities for learning and development, including training programs, workshops, and conferences * Recognition and rewards for outstanding performance and contributions to the company **Work Environment and Company Culture** At blithequark, we value diversity, inclusion, and teamwork. Our company culture is built on the principles of innovation, customer obsession, and collaboration. We are committed to creating a work environment that is inclusive, supportive, and empowering for all employees. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Base salary: $15,000 MXN monthly * Monthly wellness bonus: $1,000 MXN * Monthly grocery vouchers: $1,000 MXN * Performance bonus: Up to $3,750 MXN * Comprehensive benefits, including paid personal days, work-from-home equipment, life insurance, and Aguinaldo * Opportunities for career growth and professional development in a rapidly growing company **How to Apply** If you are a motivated and customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Experience Agent position at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. **Notice to Applicants** We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey **About blithequark** At blithequark, our mission is to empower local economies by providing innovative solutions that make a meaningful impact. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. We are committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our company culture is built on the principles of innovation, customer obsession, and collaboration. We value diversity, inclusion, and teamwork, and we are committed to creating a work environment that is inclusive, supportive, and empowering for all employees. **Join Our Team** If you are a motivated and customer-centric individual with a passion for delivering exceptional experiences, we invite you to join blithequark's Marketplace Live Operations team as an Experienced Customer Experience Agent. Apply now and be a part of our rapidly growing company that is shaping the future of local economies. 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