Experienced Customer Care Specialist - Romanian and Polish Speaker for Innovative Logistics Solutions at Blithequark

Join the Transformation at Blithequark Blithequark is a pioneering company that's revolutionizing the logistics industry with cutting-edge solutions. As a part of our dynamic team, you'll have the opportunity to be at the forefront of digital transformation, making a tangible impact on the daily lives of logistics professionals. We're on the hunt for a talented Customer Care Specialist who is fluent in Romanian, Polish, and English, and is passionate about delivering exceptional customer experiences. About Blithequark At Blithequark, we're driven by a shared vision to digitize the logistics world, making it more efficient, streamlined, and connected. Our innovative platform, Transporeon , is designed to simplify the complexities of logistics, empowering users to work smarter, not harder. As a Trimble Company , we're part of a global network that's committed to transforming industries through technology. Our Culture and Values At Blithequark, we pride ourselves on our inclusive and diverse culture. We believe that our differences are our strength, and we're committed to creating an environment where everyone feels seen, heard, and valued. Our Inclusiveness Commitment is at the heart of everything we do, and we're dedicated to fostering a sense of belonging among our team members. Job Summary As a Customer Care Specialist at Blithequark, you'll play a vital role in delivering top-notch support to our customers. You'll be the primary point of contact for customers seeking assistance with our platform, and you'll work closely with our teams to resolve issues, provide solutions, and drive customer satisfaction. Key Responsibilities: Autonomously analyze and respond to customer inquiries about the usage of our platform, providing timely and effective solutions Support customers with their queries regarding received invoices, ensuring accuracy and efficiency Perform administrative tasks, such as problem analysis, information provision to customers, training, and small translations Collaborate with internal teams to resolve customer issues and improve overall customer experience Stay up-to-date with product developments and industry trends to provide informed support to customers Requirements and Qualifications Essential Qualifications: Fluent Romanian, Polish, and English language skills, with the ability to use them in verbal and written formal communication First experience in Customer Service or Customer Care, with a proven track record of delivering exceptional customer experiences Fast technical comprehension, with comfort using MS Office Suite and willingness to learn more High level of organizational skills, pro-activity, and reliability Preferred Qualifications: Experience working in a logistics or transportation-related industry Familiarity with customer relationship management (CRM) software Strong analytical and problem-solving skills Ability to work in a fast-paced, dynamic environment What We Offer At Blithequark, we're committed to providing a professional yet fun work environment that supports the growth and development of our team members. Here are just a few of the benefits and perks you can expect: Diverse tasks and responsibilities that will keep you engaged and challenged A professional but fun work environment with friendly co-workers Security of a successful and growing international company Friendly and fast recruitment process that gives you a chance to show your abilities and motivation Opportunities for career growth and learning, with access to training and development programs Competitive compensation and benefits package Why Join Blithequark? At Blithequark, we're passionate about transforming the logistics industry through innovation and technology. By joining our team, you'll have the opportunity to be part of a dynamic and growing company that's making a real impact. Here are just a few reasons why you should consider joining us: Be part of a pioneering company that's revolutionizing the logistics industry Work with a talented and dedicated team that's passionate about delivering exceptional customer experiences Enjoy a professional yet fun work environment that supports your growth and development Take advantage of opportunities for career growth and learning Be part of a global network that's committed to transforming industries through technology How to Apply If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Blithequark is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our team members. Apply for this job