**Experienced Chat Operator – Automotive Industry Customer Engagement Specialist**

Are you a master of online conversations, a virtuoso of virtual interactions, and a wizard of wow-ing experiences? Do you have a passion for creating memorable connections with customers and driving business results? If so, we invite you to join the dynamic team at blithequark as an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist! **About blithequark** blithequark is a leading provider of innovative solutions for the automotive industry, empowering dealerships to thrive in a rapidly changing market. Our mission is to deliver exceptional customer experiences, drive sales, and foster long-term relationships with our clients. As a key member of our team, you will play a vital role in shaping the future of automotive retail and helping our clients achieve their business goals. **Job Summary** We are seeking highly skilled and enthusiastic chat operators to join our team, working from the comfort of their own homes. As an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist, you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your primary objective will be to turn conversations into leads that help our clients generate revenue, drive sales, and build customer loyalty. **Key Responsibilities** * Engage in online conversations with customers via chat, email, or phone, providing exceptional customer service and support * Represent our automotive dealer clients favorably, responding to customer inquiries, and resolving issues in a timely and professional manner * Utilize your gaming experience and creative skills to craft personalized responses that delight customers and drive business results * Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores * Collaborate with our team to develop and implement effective chat strategies, ensuring seamless customer experiences and optimal business outcomes * Participate in ongoing training and development programs to enhance your skills and stay up-to-date with industry trends and best practices **Requirements** * Must live within the state of Kansas * Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse * Computer must have a minimum of 8 GB of RAM, 64-bit Operating System, and 8th Generation Intel Core (3 equivalent or higher) * Quiet, dedicated workspace free from distractions – this is a remote position * Ability to attend 4 weeks of remote training, Tuesday – Saturday between the hours of 11am-7:30pm EDT * Must be able to type at least 35 WPM, 40 and above is preferred * Gaming experience is preferred, but not required **Essential Qualifications** * High school diploma or equivalent required; degree in a related field (e.g., communications, marketing, or business) preferred * 1+ year of experience in customer service, sales, or a related field * Proven track record of delivering exceptional customer experiences and driving business results * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to work independently and as part of a team, with a focus on collaboration and mutual support * Strong problem-solving and analytical skills, with the ability to think critically and creatively **Preferred Qualifications** * Experience in the automotive industry or a related field * Familiarity with chat platforms and customer relationship management (CRM) software * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Experience with data analysis and reporting, with the ability to interpret metrics and drive business decisions **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Ability to work independently and as part of a team, with a focus on collaboration and mutual support * Strong typing skills, with the ability to type at least 35 WPM, 40 and above is preferred * Familiarity with chat platforms and customer relationship management (CRM) software * Ability to learn and adapt quickly, with a focus on continuous improvement and professional development **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist, you will have access to: * Ongoing training and development programs, including coaching, mentoring, and workshops * Opportunities for career advancement and professional growth, with a focus on promoting from within * A dynamic and supportive work environment, with a focus on collaboration and mutual support * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** blithequark is a remote-friendly company, with a focus on flexibility and work-life balance. As an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist, you will have the opportunity to work from the comfort of your own home, with a quiet and dedicated workspace free from distractions. Our company culture is built on a foundation of collaboration, mutual support, and continuous improvement, with a focus on delivering exceptional customer experiences and driving business results. **Compensation, Perks, and Benefits** As an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist, you will be compensated with a competitive hourly rate of $13 per hour. In addition to your base salary, you will also be eligible for a range of perks and benefits, including: * Comprehensive health insurance, including medical, dental, and vision coverage * Retirement savings plan, with a company match * Paid time off, including vacation days, sick leave, and holidays * Opportunities for career advancement and professional growth * A dynamic and supportive work environment, with a focus on collaboration and mutual support **Conclusion** If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we invite you to join the team at blithequark as an Experienced Chat Operator – Automotive Industry Customer Engagement Specialist. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and supportive team and make a real difference in the automotive industry. Apply now to take the first step towards a rewarding and challenging career with blithequark! Apply Job! Apply for this job