Enterprise Support Analyst

Job Description: • Build relationships with existing customers and deliver world class front-line support • Own customer technical issues from initial report to resolution • Listen to customers to gather the required information to handle customer requests • Provide timely status updates, issue resolutions, and step-by-step instructions on usability questions • Research and document customer technical issues • Collaborate with other support team members to properly manage customer inquiries and escalate when appropriate • Work closely with various teams including L2 support, TechOps, Product, Engineering, Onboarding, and Customer Success to drive outcomes for clients • Stay current with system changes and product updates Requirements: • Bachelor’s Degree in Computer Science or related technical experience • Must have 2 – 4 years of relevant experience in technical support • Excellent ability to learn and articulate technical concepts • Excellent written and verbal communication skills required to explain technical concepts • Experience with Salesforce Apps and Web applications (Nice-to-have) • Experience with SQL or equivalent (Nice-to-have) • Ability to understand database architecture (Nice-to-have) • Ability to understand relational databases (Nice-to-have) Benefits: • fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset Apply tot his job