Director- Middle Market Card Customer Cross Sell & Engagement Analytics
About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Description: Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses. The Customer Growth Analytics Team is part of the Analytics, Investment Optimization and Marketing Enablement (AIM) team in the Global Commercial Services Marketing group within American Express. The Customer Growth Analytics team is currently hiring a Director who will lead the team responsible for MM Card cross-sell and engagement analytics. The incumbent will partner across teams to drive strategies that power customer acquisitions and organic growth. Responsibilities • Design analytics powered strategies for Card cross-sell and engagement across Sales strategic expansion and Early Tenure teams. • Incumbent will partner with colleagues across Marketing, Sales, Product and Decision Science teams to assess and identify opportunities for customer and revenue growth • Play a critical role in scaling treatments such as cross sell and commercial underwriting and enabling roll out of targeting solutions through rapid test and learn • Drive data driven solutions to enable optimal attempt strategy partnering very closely with Sales leadership team • Strong people leader who can lead, motivate, and coach the team and is able to foster a collaborative team environment. Prioritizing efforts to help the team focus on the most impactful opportunities. Requirements • Master's degree in a quantitative field preferred or MBA. • Strong analytics, quantitative, thought leadership, and project management skills with a demonstrated proficiency in managing multiple projects simultaneously. • Proven ability to translate analytical results in data-driven business strategies. • High quality written and oral communication skills with ability to synthesize key points/priorities and influence business decision making. • Proven ability to build strong cross-functional relationships, and extensive experience engaging with and influencing partners across various functions. • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. • Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives, and opportunities for business success. Benefits • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities Apply tot his job