Customer Support

Position: Customer Support Work model: Remote Location: Chania, Greece Employment type: Full-time What you will do You are a reliable contact person for existing customers as well as for those interested in our services via telephone, e-mail or chat If you have more complex questions, you will network with other departments and partners in order to find a solution quickly You are independently responsible for the satisfaction of and loyalty to our customers You continuously expand your expertise in finance through internal training and self-interest You use the feedback from our customers and recognize potential for improvement of our product and internal processes. You will work closely with the Product, Capital Markets, Sales and Operations departments What you will bring You have very good knowledge of German and good written and spoken English You have very good communication skills in English You have already successfully completed a bachelor’s or master’s degree (preferably with a focus on finance) or are about to complete it. Alternatively, you can show that you have completed bank training You have an affinity for capital market products and digital solutions You convince with your friendly and solution-oriented way of working You can work conscientiously and detail-oriented under time pressure What we offer Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas