Customer Service Representative – USA Remote Jobs

September 24, 2025 At Beyond Finance, Customer Service Representatives are the heartbeat the client’s experience—offering support and compassion to clients enrolled in financial hardship programs. You’ll act as a guide and problem-solver, providing top-tier customer service from enrollment through graduation. After completing a four-week remote training program, you’ll become an expert in our services. From there, your mission is to deliver caring, solutions-focused assistance over phone calls and ensure our clients receive support every step of the way. What You’ll Do Deliver friendly, knowledgeable service over high-volume inbound/outbound calls. Quickly identify and resolve client needs with empathy and confidence. Collaborate with internal teams to handle escalations or complex client questions. Document client activity accurately using internal CRM systems. Maintain strong product knowledge to educate and retain clients. Troubleshoot technical issues and assist clients with navigating systems. Meet service quality and efficiency goals while staying focused on client success. Participate in team discussions and feedback loops to improve service delivery. What We’re Looking For 1+ year of call center experience (high-volume preferred). Reliable high-speed internet and the ability to work in a quiet, distraction-free home environment. Bilingual in Spanish is a plus, but not required. Excellent communication and interpersonal skills. Strong problem-solving, active listening, and time management abilities. Technically adept with experience using multiple systems simultaneously. Empathetic, patient, and customer-first mindset.