Customer Operations Coordinator

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Customer Operations Coordinator will organize and oversee various projects and operational tasks, coordinating customer onboarding processes and collaborating with cross-functional teams to enhance customer experience. Responsibilities Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and end users Maintain current customer operations processes, recommending solutions for improvement based on changing business needs Maintain accurate and up-to-date customer data in Customer Success platform, and CRM systems or other databases. Generate reports and insights from customer data to inform decision-making and identify opportunities for improvement Train new and existing employees on customer operations processes Collaborate closely with cross-functional teams, including sales, marketing, and product, to ensure alignment and deliver a seamless customer experience. Share customer insights, feedback, and trends to drive product and process improvements Assist in implementing customer marketing and retention campaigns Support the Customer Success team with various administrative tasks, including ad-hoc requests and projects Drive customer operational improvements and strategic projects across SPS Revenue Recovery Skills High School Diploma/GED or higher from an accredited institution and 1-3 years of related experience or equivalent Excellent verbal and written communication skills Excellent organizational skills and proven ability to manage multiple tasks and projects concurrently Demonstrated computer knowledge; Microsoft Office Suite Benefits Health Dental Vision Disability and life insurance Paid time-off 401(k) Health and flexible spending accounts Stock purchase plan Company Overview SPS Commerce is a provider of cloud-based supply chain management services. It was founded in 1987, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is