Corporate Learning & Development Trainer - Travel Industry

Empower the Next Generation of Travel Experts! Travel Incorporated is looking for an engaging, energetic Trainer to guide and inspire our team of Travel Consultants. You'll shape the learning journey—from onboarding new hires to upskilling seasoned pros—helping create world-class client experiences. This is your chance to create impact through education, inspire confidence, and be part of a respected, people-focused organization. THIS JOB IS FOR YOU IF... • You’re a seasoned pro at developing and managing impactful curriculum • You’re passionate about helping others grow through engaging training • You lead by example and thrive in a fast-paced, people-focused environment WHAT YOU'LL DO: • Deliver engaging in-person, hybrid, and virtual training for new and experienced Travel Consultants • Create and update impactful learning content that reflects the latest industry trends and company tools • Lead onboarding programs that immerse new hires in our culture and set them up for success • Assess learning through simulations, evaluations, and real-time feedback • Partner with leadership to support performance management and continuous improvement • Keep training resources fresh, relevant, and easy to access • Track outcomes, analyze effectiveness, and continuously refine training strategies • Set the standard for excellence in service, accuracy, and professionalism WHAT YOU'LL BRING: • EDUCATION: Technical training or college coursework, or equivalent combination of education and experience • EXPERIENCE: 2+ years prior experience in a corporate training role developing, delivering and assessing performance and/or successful performance as a corporate Travel Consultant demonstrating the ability to meet or exceed performance standards and metrics, consistently handling complex transactions. Prior industry experience is preferred. • KNOWLEDGE: Knowledge of the corporate travel industry strongly preferred, along with substantial knowledge of adult learning principles, instructional design and training evaluation methods. Knowledge of world geography required. • TECHNICAL/COMPUTER: Solid digital literacy with common business tools. Strong skills with MS Office, Google Business Suite or similar along with a solid understanding of file organization, maintenance and version control. Experience with tools used for process mapping, presentation, training, graphics, virtual meeting and/or learning management. Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools strongly preferred. • PRESENTATION: Ability to make clear and compelling presentations on complex topics while maintaining awareness of audience reaction and whether they are grasping the information. Adjusts as needed to suit style to various learners and audience members. • ADDITIONAL SKILLS: • Leadership • Communication • Environmental Awareness • Analytical Skills • Ethics • Accountability • Detail and Process Orientation • Client Service Focus • Emotional Regulation • Problem Solving ADDITIONAL DETAILS: This position is hybrid as our Trainers deliver training in-person and remotely, and requires the individual to be present at our Duluth, GA headquarters on a regular basis. Candidates should reside within an easy daily commute of Duluth. WHY TI? We are committed to the success of our customers, our associates, and our industry. At Travel Incorporated, we value our associates and reward them with excellent pay and a competitive, comprehensive benefits package. When you join us, you’ll be part of a collaborative, values-driven culture where your skills are recognized, and your growth matters.