Client Experience (CX) Analyst

This a Full Remote job, the offer is available from: United States, Christmas Island, Puerto Rico Overview: Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time. Job Overview: We’re looking for a strategic, insight-driven Client Experience (CX) Analyst to join our team. This role is ideal for someone who loves uncovering patterns in data, connecting the dots between customer behaviors and business outcomes, and turning analysis into meaningful, actionable insights that shape strategy and improve the overall client experience. As a CX Analyst, you’ll dig deep into client interactions, operational data, and feedback to identify key drivers of satisfaction, friction, and outcomes. You’ll then transform those findings into clear, visual stories—from journey maps to interactive dashboards—that influence decision-making and inspire action across the organization. The ideal candidate is both analytical and creative: comfortable with data modeling and storytelling alike, with a strong ability to correlate cause and effect, and communicate complex insights in a simple, engaging way. About Our Perks, Compensation, & Benefits: • Competitive compensation ranging from $46,800 - $64,000 per year PLUS quarterly bonus. • Medical, dental, vision, 401k program, and more. • Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI. • Joining a rapidly growing organization. Responsibilities: • Analyze Data and Trends: Leverage data analysis to identify opportunities for improvement and optimization in customer experience, operational processes, and business performance. • Transform Data into Visual Narratives: Focus heavily on creating engaging presentations in PowerPoint that translate complex data into clear, compelling visual narratives. Provide insights and recommendations in a format that resonates with both technical and non-technical audiences. • Collaborate with Stakeholders: Partner with business leaders, product teams, and other key stakeholders to understand their business needs and define project requirements. Ensure clear communication and alignment on objectives. • Create Reports and Dashboards: Develop comprehensive reports, dashboards, and visualizations in Excel and other data analytics platforms to track key metrics and trends. Ensure the reports are actionable and easy to understand. • Develop Dashboards and Visual Reports: Use data visualization tools like Sigma and Power BI to create dynamic, interactive dashboards and reports that effectively communicate key insights and drive data-informed decision-making. • Maintain Documentation: Keep detailed documentation of project requirements, processes, and project status to ensure transparency and clarity throughout the lifecycle of initiatives. Ensure that key stakeholders are kept informed on progress and deliverables. Qualifications: • 2–4 years of experience in customer experience, business analytics, operations analytics, or related analytical roles • Bachelor’s degree in Business Analytics, Marketing, Business Administration, or related field (or equivalent professional experience) • Experience with customer journey mapping & creating engaging presentations that simplify complex data (Storytelling w/ Data) • Ability to connect client behavior insights into strategic business initiatives • Strong proficiency in Excel (advanced formulas, pivot tables, data modeling) • Hands-on experience building dashboards and reports using Power BI, Sigma, or similar BI tools • Strong communication skills with ability to clearly explain insights and trends • Strong documentation skills for managing requirements, workflows, and project progress EEO Statement: Trajector is an EOE/Veterans/Disabled/LGBTQ employer This offer from "Trajector" has been enriched by Jobgether.com and got a 84% flex score. Apply tot his job