Claim Service Specialist - Farmington, CT - Hybrid

Arbella Insurance Group is dedicated to providing a supportive and inclusive work environment. They are seeking a Claim Service Specialist who will advocate for customers by managing claims, inspecting damages, and ensuring accurate documentation while maintaining effective communication and negotiation skills. Responsibilities Talk directly with people who have recently experienced a loss Inspect the damage Investigate all documentation to ensure each detail is recorded accurately and fairly Thoroughly checking claim case facts Determining coverage, liability and reserves Accurately reporting on each settlement Navigate settlements with individuals, attorneys, and other insurance carriers Prepare and maintain well-written files Keep their teams up-to-date on current claims Skills A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills Highly effective time management skills Strong attention to detail, accuracy, fairness and impeccable organization A passion for helping others Will need to obtain CT License Some customer service work experience preferred Benefits Company nurse, nutritional counseling, and mental health resources Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Colleagues who genuinely care about each other Profit share bonus program Exceptional benefit and wellness programs Career development Flexible schedules Company Overview Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Arbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.