Chat Support Associate
Description: • Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. • The support associate role is responsible for solving complex support inquiries. • Members of the support team work collaboratively to help provide our users an excellent experience on our platform. • The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. • Knowledge of intercom and/or experience with other chat platforms is strongly preferred. Requirements: • 1 year of relevant, technical facing work experience • 4 Year College Degree • Excellent written and verbal communication skills • Experience in ticket support • Patience and compassion when handling difficult situations • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required Benefits: • 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events Apply tot his job