Call Center Representative-REMOTE

Overview Employment Type: Full Time REMOTE Benefits: M/D/V, Life Ins., 401(k), PTO, Paid Holidays Norfolk, Virginia JOB SCOPE: Under general supervision, is responsible for account follow-up for all assigned accounts, resolving billing problems and answering patient inquiries. Sets up financial arrangements as needed. Uses collection techniques to keep accounts receivable current including monitoring for delinquent payments. Supports and adheres to The US Oncology Compliance Program, to include the Code of Ethics and Business Standards. The US Oncology Network is a thriving organization that fosters forward-thinking, advancement opportunities, and an inspired work environment. We continuously look for top talent who will continue to propel our organization in the right direction and celebrate new successes! Come join our team in the fight against cancer! About US Oncology The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. For more information, visit www.usoncology.com. We extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-K with a matching component, Life Insurance, Short-term and Long-term disability, and Wellness & Perks Programs. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: • Performs audits of patient accounts to ensure accuracy and timely payment. • Reviews account agings on a monthly basis and reports inconsistencies and corrects errors as appropriate. • Contacts patients regarding delinquent accounts and arranges mutually acceptable payment schedules. • Follows up on insurance billing to ensure timely receipt of payments. • Demonstrates the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances. • Receives and resolves patient billing complaints and questions; initiates adjustments as necessary; follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments. • Reviews credit balance reports for correct recipient of refund. • Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks. • Identifies problems on accounts and follows through to conclusion. • Responds to insurance companies requests for information in a prompt and professional manner. • Reviews appropriate files to identify deceased patients and estates; verifies dollar amounts and files estate to appropriate court in a timely manner. • Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met; contacts patients to resolve problems; responds to correspondence or telephone calls from patients about accounts. • Reviews EOBs to ensure proper reimbursement of claims and reports any problems, issues, or payor trends to supervisor. • Resubmits insurance claims within 72 hours of receipt. Participates in maintaining Payor Manuals/Profiles. • Works closely with collection agency to assure that they receive updated information on accounts as necessary. • Prepares write-off requests with appropriate documentation and submits to supervisor. • Processes insurance/patient correspondence, including denial follow-up within 48 hours of receipt. • Files all reimbursement correspondence daily. • Works with provided aging to monitor patient account agings and follows up appropriately. • Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation. Qualifications MINIMUM QUALIFICATIONS: • High school graduate or equivalent required. • Minimum three years experience in a medical business office setting with insurance processing and balancing responsibilities. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.