Call Center Agent – Customer Support (Remote, 1099 Seasonal)

About MAI Voice: At MAI Voice, we’re passionate about delivering exceptional customer service. As a growing customer-centric company, we pride ourselves on professionalism, empathy, and efficiency. We're currently hiring seasonal Call Center Agents who thrive in fast-paced environments and are eager to make a difference in the customer experience. What You'll Do: • Answer inbound customer calls and respond to inquiries professionally and promptly • Handle live chats and customer emails with accuracy and care • Resolve customer concerns with empathy and clear communication • Document interactions accurately and update customer profiles • Follow communication scripts and company guidelines • Meet and exceed individual performance goals and KPIs What You’ll Need to Succeed: • High school diploma or equivalent • Previous call center or customer service experience preferred • Excellent verbal and written communication skills • Strong problem-solving skills and attention to detail • Ability to multitask and stay organized in a remote setting • Experience with Zendesk (or similar CRMs) is a plus Technical Requirements (Must-Have): • A desktop or laptop with minimum 8GB RAM • Hardwired internet connection (no Wi-Fi; Ethernet required) • Internet speeds of at least 50 Mbps download / 20 Mbps upload • A working webcam and willingness to be on camera during work hours • Two monitors (a laptop screen + one additional monitor is acceptable) • USB wired headset • Attendance is required for training date 12/1/2025 -12/12/2025. • After the initial interview ALL Candidates must complete the assessment from Test Gorilla to be considered for hire for the program. Perks: • Paid training • Work from the comfort of your home • Opportunity to be part of a supportive and inclusive virtual team Job Type: Seasonal Pay: $13.00 per hour Expected hours: 15 – 40 per week Benefits: • On-the-job training • Work from home Work Location: Remote Apply tot his job