Business Transformation Manager
About the position In this dual-role position, you will not only design, optimize, and enhance operational processes but also lead a "change squad" dedicated to driving organizational and process transformations. You will apply a consultative mindset to collaborate with operational leaders and other leaders across the firm to, understand their processes, provide expert guidance on potential enhancements, and drive the successful adoption of changes. More specifically, you will work with our external vendors to optimize the way our vendors support our customers. This is a unique opportunity to make a significant impact on both operational efficiency and organizational growth. Responsibilities • Lead a dedicated "change squad" focused on implementing strategic organizational and process changes. • Analyze current processes to identify opportunities for improvement in efficiency, quality, cost reduction, and compliance. • Engage proactively with stakeholders across all levels to understand their needs, challenges, and feedback related to process and change initiatives • Foster a collaborative environment that encourages input, addresses concerns, and builds consensus around proposed changes • Design, implement, and optimize process modifications, driving seamless integration with minimal disruption to ongoing operations. • Monitor, evaluate, and report on the effectiveness of process changes, making data-driven adjustments as needed. • Collaborate with cross-functional teams (e.g., production, quality, and R&D) to ensure alignment and smooth execution of process improvements. • Develop and execute change management strategies, ensuring stakeholder buy-in and minimizing resistance. • Help drive training, workshops, and support sessions to equip team members and affected parties with the skills and knowledge needed for successful change adoption. • Help craft and develop metrics to report on the progress, challenges, and outcomes of change initiatives to senior leadership. • Drive initiatives to reduce costs while maintaining quality standards, leveraging data analytics to identify savings opportunities and monitor procurement performance. • Use a data driven approach to increase value provided by our vendors to our end customers. Requirements • Bachelor’s degree in Finance, Engineering, Accounting, Computer Science or in a related field. • Minimum of 5 years of hands-on experience in process engineering or consulting, with a demonstrated track record of successful process optimization projects. • At least 2 years of leadership experience, preferably in process engineering, consulting, project management, or team leadership roles. • Experience leading changes with third-party suppliers • Strong analytical problem-solving ability, with a focus on data-driven decision making • Familiarity with project management tools and change management methodologies (e.g., ADKAR, Kotter’s 8-Step Process) • Superior communication skills, with the ability to articulate complex ideas to diverse audiences, from team members to executive leadership • Adept at stakeholder management and building consensus across departments • Comfort with ambiguity and a knack for thriving in an iterative, fast-evolving environment • Microsoft Office (Outlook, Excel, Word) proficiency • Must be authorized to work in the U.S • Must be able to successfully pass a background check Nice-to-haves • Experience in the Automotive, Insurance, or Financial Services Industries • Knowledge or Lean, Six Sigma, or other leading process improvement frameworks Benefits • Medical, Dental, and Vision Insurance • Flexible Spending Account • Health Savings Account • 401(k) Plan with Company Match • Company-paid Short-Term and Long-Term Disability • Company-paid Life Insurance • Paid Holidays and Vacation • Employee Referral Program • Employee Assistance Program • Wellness Programs • Paid Community Service Opportunities • Tuition Reimbursement • Ongoing Training & Personal Development • And More! Apply tot his job