Bilingual Intake Specialist

Lisinski Law Firm is dedicated to providing immigration solutions to clients in challenging situations. The Bilingual Intake Specialist will conduct initial consultations, assess client needs, and facilitate a smooth onboarding process, ultimately driving revenue through high-quality service. Responsibilities Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications Lead Interviews with approved sales scripts and empathy to build rapport with potential clients Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans Educate clients on the benefits of partnering with our firm and the payment options available to them Convert potential leads into admitted clients based on benefits and values of each case type Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment Responsible for sending contracts to clients following down payment Stay up to date on weekly legal training with firm attorneys Skills Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal World class customer service and selling skills Proven ability to meet deadlines and time manage themselves Impeccable organizational skills and attention to detail Strong problem-solving skills Bilingual (Spanish English) B2-C1 Proficient with Microsoft Office Suite or related software High School Diploma or equivalent experience Excellent verbal and written communication skills Experience in sales or metrics-based environment preferred Benefits 401k Match Medical, Dental, & Vision Insurance Options for Health Savings Account or Flexible Spending Account Dependent Care FSA Basic Life Insurance Voluntary Life & AD&D Disability Insurance Hospital Indemnity Insurance Employee Assistance Program Calm App Subscription Paid Time Off Company Overview Lisinski Law Firm is a legal entity that specializes in immigration laws and helps immigrants deal with the complex immigration system. It was founded in 2020, and is headquartered in Powell, Ohio, USA, with a workforce of 1001-5000 employees. Its website is