Benefit and Absence Representative

Building Location: Business Service Center Department: 1007100 HR OPERATIONS - EH SS Job Description: Is a subject matter expert (SME) in their respective fields of benefits, leaves, retirement, and/or other human resource (HR) policies and procedures. Responds to complex telephone or written inquiries received from Essentia Health employees. He/she shares knowledge with and provides back-up and overflow telephone and email support to first level representatives. Identifies opportunities to update or change the information knowledge base utilized by representatives and represents his/her area of expertise on projects or initiatives. Education Qualifications: Required Qualifications: Associates degree plus 1 year of experience OR 3 years of experience in a customer service, human resources, or call center environment. Temporary Nature: This position is a one-year long , full- time, temporary assignment and is not benefit eligible Possibility to move into full-time regular employment in the future based on business needs, but not guaranteed Licensure/Certification Qualifications: No certification/licensure required FTE: 1 Possible Remote/Hybrid Option: Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $21.49 - $32.24 Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.