Academic Advisor Remote

Summary: The Academic Advisor in the Online Division provides proactive, holistic, and student-centered support to learners enrolled in Carrington College's online programs. This position ensures students receive consistent academic guidance, encouragement, and institutional support from enrollment through program completion. The advisor plays a key role in student retention, engagement, and success. Essential Duties and Responsibilities: 1. Academic Advising & Student Success • Serve as the primary point of contact for assigned online students regarding academic progression and institutional support services. • Guide students through understanding program expectations, policies, procedures, and milestones. • Assist students in resolving challenges that impact academic persistence or performance. • Foster student accountability and self-advocacy through goal-setting and regular follow-up 2. Student Monitoring & Outreach • Monitor student academic progress and engagement using institutional data, which may include additional platforms, as well as technology and reporting tools. • Identify and initiate outreach to at-risk students, developing individualized action plans when needed. • Maintain consistent and timely communication through phone, email, and virtual meetings. • Encourage continuous enrollment and help students navigate institutional processes to minimize disruptions to their studies. 3. Coordination & Collaboration • Partner with admissions, financial aid, instructors, and student services teams to support a coordinated student experience. • Escalate concerns and collaborate on intervention strategies when academic, financial, or personal barriers arise. • Lead onboarding and orientation efforts to facilitate smooth student transitions into the online learning environment. 4. Documentation & Recordkeeping • Maintain accurate and thorough records of all student interactions in the college's student information and advising systems. • Document key communications, interventions, referrals, and outcomes in compliance with institutional standards. • Professional Development & Compliance • Stay informed on institutional policies, accreditation standards, and best practices in academic advising- especially those applicable to online and adult learners. • Participate in internal training, professional development, and regular team meetings. • Ensure all advising practices align with FERPA regulations and college policies. Key Competencies: • Strong interpersonal and communication skills, especially in a virtual environment. • Demonstrated ability to motivate and support students from diverse backgrounds. • Strong organizational skills, with the ability to manage multiple tasks and maintain attention to detail. • Proficiency in student information systems, CRM tools, and virtual communication platforms. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Bachelor's degree from an accredited institution. At least 2 years of experience in academic advising, student services, or a related field-preferably in an online or hybrid education setting. Strong communication and interpersonal skills with a demonstrated ability to build rapport with diverse student populations. Technologically proficient, with experience using learning management systems, student information systems, and virtual communication tools. Ability to work independently, manage time effectively, and prioritize multiple responsibilities in a virtual environment. Language Skills - Ability to read, analyze and interpret analytical reports on inquiries, enrollments and drops; ability to communicate and/or respond to inquiries or complaints from employees and students with superior written and verbal communication skills; ability to effectively communicate information in group presentations. Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations. Computer Skills - To perform this job successfully, an individual should have advanced knowledge of Microsoft Office, Word, Excel, Access and Outlook; LMS, and Anthology. Experience working with a CRM is preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to fingers, handle, or feel and reach with hands and arms; talk; and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation. As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job